FAQ's

How do I place an order?

​​You can click straight through to place an order but to receive an accurate shipping quote, an email or a phone call is the preferred method for now.  Some tools will always show as "Out-of Stock"  as they are made to order.  Email me at Kelly@BritishToolWorks.com or call 801 897-1324.  Out-of-stock tools are usually available in just a couple of days.

 
 
Shipping

I try ridiculously hard to keep shipping prices to a minimum - perhaps even to my own detriment.  I have set up a built-in shipping option that is set to a "Final Dollar Value" so I don't lose money, but that means you might pay too much for shipping if you click straight through.  It is impossible (for me) to create a shipping table that can calculate all combinations of items to all destinations and get the shipping charge right.

I'll be happy to provide quotes by email and send an invoice that you can pay directly from,  That way you know that you're never overpaying for shipping.  I never charge more than actual postage costs.  There are no handling fees and no extra charges ever.

Even if you do overpay for shipping, the excess will be refunded ASAP.

Items shipped in the USA are sent in USPS Flat Rate Boxes. 

Small Box or Padded envelope- $8.00

Medium Box - $14.35.

Large Box - $19.95. 

First Class postage is available for most items.  If you want one small item, it can be shipped in a bubble mailer for a few bucks - but you have to ask.  If you click straight through, I'll assume you want the Priority Shipping option.

FedEx and UPS quotes can be given for Continental US delivery.

Canadian Flat Rate Shipping is $26.85USD for Small, $49.60USD for medium and $64.50USD for large.

European Flat Rate prices vary slightly but can be up to $35.65 for Small Flat Rate, $71.75 for Medium Flat Rate and $94.25 for Large Flat Rate.

Australian Flat Rate prices are $36.70 for Small, $82.20 for Medium and $103.85 for Large.

BTW is a very small niche business and doesn't qualify for UPS and FedEx discounts.  An international package that would cost $37 through the US postal service, costs $150 through FedEx.  Depending on your country, UPS, DHL or FedEx might be your only option to ensure your package arrives (South Africa, I'm looking at you).  International Priority packages shipped via United States Postal Service are insured to $200, so even if your package is lost, we will do every thing we can to make sure you are made whole.

 
 
Payment Options

PayPal is the preferred method of choice but we also accept personal checks and money orders through snail mail.  There will be a slight delay for personal checks to clear.  We also accept credit card payments through Square via email invoice or over the phone.  Contact us for wire transfer instructions. 

Please contact us before mailing a check.

The mailing address is:

British Tool Works

Attn: Kelly

814 W 400 S

Orem, UT  84058

USA

 
 
Returns & Refunds
Here at British Tool Works, we are serious about the quality and integrity of our tools.  They are the best tools on the market by far.  They are made in America from premium materials.  If a tool ever fails or if you're not happy for any reason, let us know.  We will ask plenty of questions but we will fix it, replace it or refund your money - your choice.

Contact: Kelly@BritishToolWorks.com   801 897-1324

British Tool Works is not affiliated with Rolls-Royce Motor Cars Ltd. or Bentley Motors Ltd.

Brian Vogel's SRH33576